For Support

Technical product support is available through the Pulse Secure Global Support Center (PSGSC). If you have a support contract, then file a ticket with PSGSC.

• Product warranties—For product warranty information, visit https://www.pulsesecure.net.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Pulse Secure, LLC has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

• Find CSC offerings: https://www.pulsesecure.net/support
• Search for known bugs: https://www.pulsesecure.net/support
• Find product documentation: https://www.pulsesecure.net/techpubs
• Find solutions and answer questions using our Knowledge Base: https://www.pulsesecure.net/support
• Download the latest versions of software and review release notes: https://www.pulsesecure.net/support
• Search technical bulletins for relevant hardware and software notifications: https://www.pulsesecure.net/support
• Join and participate in the Pulse Secure, LLC Community Forum: https://www.pulsesecure.net/support
• Open a case online in the CSC Case Management tool: https://www.pulsesecure.net/support
  • To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://www.pulsesecure.net/support

Opening a Case with PSGSC

You can open a case with PSGSC on the Web or by telephone.

• Use the Case Management tool in the PSGSC at https://www.pulsesecure.net/support.
• Call 1- 844-751-7629 (toll-free in the USA). For international or direct-dial options in countries without toll-free numbers, see https://www.pulsesecure.net/support.

Feedback

We encourage you to provide feedback, comments, and suggestions so that we can improve this online help. You can provide feedback by sending a mail to [email protected].